Anonymous

Tibetan Terriers and Jeanette Chaix

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Jeanette Chaix definitely runs a puppy mill and does not stand behind her dogs. We purchased a Tibetan from Regalia 14 years ago and within weeks of bringing her home we were at UC Davis for an expensive work up.

Our dog had a serious birth defect with her kidney and bladder and because she had different colored eyes--not a breed standard, the vets told us this simple and obvious defect always comes with more serious health conditions, which a breeder would expect and therefore not sell that dog. Jeanette would not return our calls, and after threatening legal action, she did contact us but refused to help with the diagnostic costs nor would she take the puppy back.

Her only "solution" was to give us a second dog from another litter. Since that time, we have encountered many folks who purchased dogs from Jeanette and they all have similar stories about health issues, presumably due to over-breeding, as well as unresponsiveness.

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Reason of review:
Poor customer service
Talea Fcg
map-marker Gloucestershire, England

Sent regalia two dogs from england .never paid for the dogs///

I sent Jeanette chaix. champion araki red rhana at matsang and another gold Tibetan terrier araki matsang if only.

in return she was going to send me two regalia Tibetans in return. after many excuses the dogs from her never did materialise, I also paid all the airline shipping, she then sold my champion dog to another breeder. she then refused all contact with me. .this woman is nothing but a thief and has a very chequered career in dogs already being banned from her first breed of afghan hounds// keep well away from her.

ken Sinclair.

www.arakitibetanterriers.com. England,

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Loss:
$5000
Reason of review:
Problems with payment

Preferred solution: Full refund

1 comment
Guest

You are not the old one she has taken advantage of. There is a long list in the US.

I headed that your champian male would up with a guy who moved from California to Missouri and wound up as a very bad puppy mill. There have been many of us here who were taken in by her and learned the hard way what she was like

Anonymous
map-marker Sebastopol, California

Paid-for puppy switched; contract broken; papers never sent; no response

Jeanette Chaix of Regalia Tibetan Terriers sold me a different dog than the one I had already paid for (and visited three times), but she never sent me its papers. She committed fraud and is/was likely operating a puppy mill. In late 2000, I was looking for a dog to rescue thirteen years ago and found an abandoned mid-sized dog in Lake County, CA to keep my older Yorkie company. Couldn’t discern his breed, if any, but he was such a personable young dog. After seeing a photo of a Tibetan Terrier with Rags’ white, grey and beige coloring, I did a lot of research on the breed and found a Tibetan breeder in Forestville, Sonoma County, CA—about 90 minutes from my home. I called made an appointment with Jeanette Chaix of Regalia to bring Rags over to get her opinion on whether he was a Tibetan terrier. She confirmed that Rags was probably a Tibetan and checked her records to see if he was one of her pups (not likely). She was also showing a new litter of adorable puppies, most of which were sold. I inquired about purchasing one, and she said that another litter would be born soon. When my Yorkie passed away, I went to Jeanette’s by appointment and chose a beautifully marked male pup from the newborn litter. She said that he was a show-quality dog and named the price. I gave her a cash deposit of half the money and got a receipt. She took pictures of me with the pup (“so that she would remember which dog it was.”) I also took pictures. The dog would be ready to take home in about 10 weeks. Despite requests to see the puppies’ parents, I was never allowed into the kennels where the dogs were kept; she brought them out to the lawn or the family room a few at a time. I may have seen the mother once. Jeanette allowed me to visit and play with him and his littermates twice more, although one time she was not home for our scheduled appointment. I paid her the balance owed well in advance so that she would be certain to save me that puppy. On the day I was to pick up my dog, I arrived at the appointed time (confirmed twice, so that she would be home) to be told that my pup was on its way to LA. I insisted that Jeanette get it back, but she argued that it was too late. She talked me into taking a female tri-color with sort of haphazard markings and beady eyes in a black face, with an odd gait in her back hips. She claimed that this dog was also a show dog but would get along better with Rags, my male. She said the pup’s AKC paperwork and vet certificates would be mailed shortly, and we had both signed her standard contract. It is tough to turn down any puppy, so Moxie rode home in my lap. Although I had no intention of showing or breeding her, I was further chagrined when no AKC or vet papers ever came—despite repeated entreaties to Jeanette. She never called me back or responded to any correspondence. Finally I called the AKC to see if the litter had even been registered. The following year, I reported Jeanette Chaix and Regalia Tibetan Terriers to a consumer protection unit of California’s state government. They were able to elicit responses from Jeanette where I had failed, so several months later I finally received Moxie’s AKC registry—claiming a different lineage than the one I had been given at the time of her delivery and signed by another breeder . I have no evidence, but I suspect that Jeanette either kept my dog or gave him to her co-conspirator to breed because mine met the breed standard so well. Because I’d chosen him as a relative newborn, she may not have taken time to hold him aside. My brother’s neighbor adopted a sick Tibby from our local Tibetan Terrier rescue (at that time in St. Helena, CA), and the head of the rescue told her that most of their ill and surrendered dogs had come from Regalia. After that, Regalia’s website was down for a while; she and her husband apparently moved to Jackson from Forestville to start cheating others. All of these complaints do not come from just one person or one brief period of time when Jeanette may have been injured—they form a lengthy pattern. It is hard to imagine that so many sick or genetically defective puppies, sold as pedigreed show dogs, could come from anyone who breeds dogs responsibly. To all of her friends and supporters who think Jeanette is an upstanding person of integrity, I am glad that she has not deceived you, too. If you do not believe any of these complainants, the evidence and photos are in my files. I see that Jeanette is no longer listed as a TTCA recommended breeder. I am glad I found this website to add to the evidence against an unscrupulous dog breeder (and to vent my 13-year-old resentment ;-). By the way, Moxie was spayed as a pup, as I promised Jeanette. She is a wonderful dog, and I am fortunate to have had her and Rags for so many years.
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Loss:
$800
Anonymous
map-marker Pleasanton, California

Breeder tibetan Terriers Didn't stand behind her own contract/ refused contact re sick puppy,

I recently purchased a Tibetan Terrier, narrowing down the breeder to one in Northern CA. This

breeder appeared to have no complaints and advertised her AKC status. During my discussions, breeder appeared to be extremely knowledgeable of the breed, having been in the business showing dogs, winning awards in shows and breeding for well over a decade. After many months, I selected a puppy to purchase. After the sale, the breeder could not have been more irresponsible when the vet visit 36 hours after pick up of the pup tested positive for a parasite. The parasite is transmitted through ***. I had purchased a puppy that within 36 hours needed medications, special diet, had a bad reaction to the first medication, repeat testing and, repeat vet visits. All without a single response or reimbursement per the contract from the breeder.

The breeder never returned my calls and emails asking for records that state laws require, and

per the signed contract for a show puppy. She refused to respond to the

information regarding the illness, attempts to notify her were unsuccessful period. This parasite may be pervasive in the litter and checks and possible treatment of several other puppies was needed,

Refused contact so there was no way to discuss the vet costs as per the contract. She did not provide a Health Certificate signed by a vet and refused to give the shot records, also required vy our state's laws. Additionally while advertising and representing the puppy as show

quality, she never gave AKC registration, even though she signed her own

contracts to do so.

I observed puppies with fecal matter on their coats. A red

flag should have been that the breeder never provided the names of the parents

before the sale when requested, nor was the mother seen onsite during any of my

visits up to the time of purchase. She refused to give a history of the

mother’s health or provide information regarding how many litters the mother

has produced and how frequently she was bred. While I was assured specific genetic tests were done prior to breeding, the breeder never produced the test results. This raised concerns as to the

breeders practices, a good breeder will give you the parents’ names and the genetic test results of the pair being bred ahead of sale. Because the mother was not onsite, I had no ability to see her, to evaluate her myself for health and temperament. The breeder immediately cashed my check while ignoring near simultaneous calls and emails regarding my sick puppy and advisement that the

rest of the litter may also be sick. Her written contracts are worthless when

she ignores any provision regarding her responsibility and she ignored multiple

provisions in her contract and state laws regarding breeders of dogs. Subsequent to this, the breeder advertised similar puppies on the Puppyfind website. This website is known to responsible breeders and rescue groups as a site used by known puppy mills. The AKC

intervened on my behalf and sent the registration papers directly to me.

A responsible breeder, including Tibetan Terrier breeders

would warn you not to buy online. I bought

in person after researching the breeder so even then it can be hard to

determine if the breeder will stand by their contract and is responsible. Old reputations are not to be relied in every case.

A suggestion;If you want to be assured buy only from the breeders on the recommended list at the Tibetan Terrier Club of America. They set rigorous rules for their members to follow in order to be

recommended by them. Do not confuse this with the Breeder of Merit logo, the

recommendations of the club are a safer bet.

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Loss:
$300
6 comments
Guest

Let me get this straight, You saw puppies with poo on them? Oh the horror.

Lolol. Because puppies don't constantly poo and walk in it or? You asked for health tests, none were provided. You asked to see parents, they weren't shown.

You know you're supposed to get a shot record and health certificate and she didn't show up with them in hand. And you STILL took the puppy? Sounds like you knew in advance something was wrong and made the choice to get the puppy anyways. You should have not taken a puppy until those things were all sent.

That's on you for being okay with subpar standards. I would have gotten all those things if I cared about health, but that's just me.

Guest

A reputable breeder does not advertise puppies online. They don't need to, because they usually have a long waiting list and are extremely careful where they place their puppies.

That should have been the first clue.

This is a very prolific breeder. But quantity does not mean quality.

Guest

Jeanette Chaix of Regalia Tibetan Terriers sold me a different dog than the one I had already paid for (and visited three times), but she never sent me its papers. She committed fraud and is/was likely operating a puppy mill.

In late 2000, I was looking for a dog to rescue and found an abandoned mid-sized dog in Lake County, CA to keep my older Yorkie company. Couldn’t discern his breed, if any, but he was such a personable young dog.

After seeing a photo of a Tibetan Terrier with Rags’ white, grey and beige coloring, I did a lot of research on the breed and found a Tibetan breeder in Forestville, Sonoma County—about 90 minutes from my home.

I called made an appointment with Jeanette Chaix of Regalia to bring Rags over to get her opinion on whether he was a Tibetan terrier.

She confirmed that Rags was probably a Tibetan and checked her records to see if he was one of her pups (not likely). She was also showing a new litter of adorable puppies, most of which were sold. I inquired about purchasing one, and she said that another litter would be born soon.

When my Yorkie passed away, I went to Jeanette’s by appointment and chose a beautifully marked male pup from the newborn litter.

She said that he was a show-quality dog and named the price. I gave her a cash deposit of half the money and got a receipt. She took pictures of me with the pup (“so that she would remember which dog it was.”) I also took pictures. The dog would be ready to take home in about 10 weeks.

Despite requests to see the puppies’ parents, I was never allowed into the kennels where the dogs were kept; she brought them out to the lawn or the family room a few at a time. I may have seen the mother once.

Jeanette allowed me to visit and play with him and his littermates twice more, although one time she was not home for our scheduled appointment.

I paid her the balance owed well in advance so that she would be certain to save me that puppy.

On the day I was to pick up my dog, I arrived at the appointed time (confirmed twice, so that she would be home) to be told that my pup was on its way to LA. I insisted that Jeanette get it back, but she argued that it was too late.

She talked me into taking a female tri-color with sort of haphazard markings and beady eyes in a black face, with an odd gait in her back hips. She claimed that this dog was also a show dog but would get along better with Rags, my male.

She said the pup’s AKC paperwork and vet certificates would be mailed shortly, and we had both signed her standard contract.

It is tough to turn down any puppy, so Moxie rode home in my lap. Although I had no intention of showing or breeding her, I was further chagrined when no AKC or vet papers ever came—despite repeated entreaties to Jeanette. She never called me back or responded to any correspondence. Finally I called the AKC to see if the litter had even been registered.

The following year, I reported Jeanette Chaix and Regalia Tibetan Terriers to a consumer protection unit of California’s state government.

They were able to elicit responses from Jeanette where I had failed, so several months later I finally received Moxie’s AKC registry—claiming a different lineage than the one I had been given at the time of her delivery and signed by another breeder.

I have no evidence, but I suspect that she either kept my dog or gave him to her co-conspirator to breed because mine met the breed standard so well. Because I’d chosen him as a relative newborn, she may not have taken time to hold him aside.

My brother’s neighbor adopted a sick Tibby from our local Tibetan Terrier rescue (at that time in St. Helena, CA), and the head of the rescue told her most of their ill and surrendered dogs had come from Regalia.

After that, Regalia’s website was down for a while; she and her husband apparently moved to Jackson from Forestville.

All of these complaints do not come from just one person or one brief period of time when Jeanette may have been injured—they form a lengthy pattern.

It is hard to imagine that so many sick or genetically defective puppies, sold as pedigreed show dogs, could come from anyone who breeds dogs responsibly.

To all of her friends and supporters who think Jeanette is an upstanding person of integrity, I am glad that she has not deceived you, too. If you do not believe any of these complainants, the evidence and photos are in my files.

I see that Jeanette is no longer listed as a TTCA recommended breeder. I am glad I found this website to add to the evidence against an unscrupulous dog breeder (and to vent my 13-year-old resentment ;-).

By the way, Moxie was spayed as a pup, as I promised Jeanette. She is a wonderful dog, and I am fortunate to have had her and Rags for so many years.

Guest

Our family also had horrible experience with this breeder. Any breeder who produces puppies from Regalia dogs partipate in animal cruelty and human suffering.

They are also doing a disservice to this wonderful breed. She charged us the amount for a registered TT, and said stuff about testing, but we never got any papers, Message after message went unreturned. Our dog died when she was only nine years old, from a horrible blood disorder. As recently as today a ran into another Dog and humans who suffered.

Their dog had gone blind among other things. I have only met people with dogs from this breeder who have had our experience and had sick dogs, from diabetes, thyroid,and blindness. Northern Ca TTs are known to be short lived. Once a popular breed, they are now few and far between.

People have gravitated towards poodle mixes such as labadoodles.

Breeders should not continue to breed with Regalia dogs. TTs deserve to be Regalia-free!

Guest

As a TT breeder I think you all should complain - send breeders a message. I hear 5-10 Regalia complaints a week.

The stories are ALL the same. I challenge you to post/complain/keep records/take pics/do videos/etc - and post, post, post so unsuspecting others do not purchase a dog from Chaix. I caution you not to even trust in the TTCA Breeder Referral. For example - breed testing requirements are less than adequate to ensure genetic health.

Look for breeders who do multiple genetic tests and breed for temperament. Always visit the home when possible - otherwise look at photos - really look at them - ask for a vet reference - look at videos. Looks at websites - look for what is "real" and cannot be glossed over, look for CURRENT/ACTIVE show record, look at education/profession/etc.

You don't want to buy from someone who makes their money off puppy sales. That is a recipe for disaster.

Guest
reply icon Replying to comment of Guest-658056

Thanks to you for that great advice, TT breeder. If I ever get another purebred Tibby, I will track you down.

Ms.

Jeanette is on Facebook, showing off her apparently few non-defective dogs. https://www.facebook.com/jeanette.chaix

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