Not resolved
Advertised vs Delivered
Customer service
Value for money

Jeanette Chaix definitely runs a puppy mill and does not stand behind her dogs. We purchased a Tibetan from Regalia 14 years ago and within weeks of bringing her home we were at UC Davis for an expensive work up.

Our dog had a serious birth defect with her kidney and bladder and because she had different colored eyes--not a breed standard, the vets told us this simple and obvious defect always comes with more serious health conditions, which a breeder would expect and therefore not sell that dog. Jeanette would not return our calls, and after threatening legal action, she did contact us but refused to help with the diagnostic costs nor would she take the puppy back.

Her only "solution" was to give us a second dog from another litter. Since that time, we have encountered many folks who purchased dogs from Jeanette and they all have similar stories about health issues, presumably due to over-breeding, as well as unresponsiveness.

Product or Service Mentioned: Regalia Tibetan Terriers Tibetan Terrier Dog.

Reason of review: Poor customer service.

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